In short, this means all your clients' users can enjoy Teams Phone without the prohibitive per-user charges. The per-channel approach allows for a far more cost-effective deployment as low-volume users don't attract the same costs as other users but still have access to the same functionality. Under this model, every concurrent call uses a channel, and users share channels.
Luckily there's an alternative billing model named the "per channel" model. The pay-per-user voice model benefits only one party… the voice partner. Per-user charges sound great until clients realise they are paying for calls their staff aren't making. Here are examples of how Lightwire drives profitability for MSPs with Teams Phone: This unique model doesn't only reduce the security risk from having external parties in your clients' Microsoft tenancy, it also creates the opportunity for the MSP to add value.
Lightwire is the voice partner of choice for MSPs as they provide the Session Border Controllers (SBCs) that integrate the VoIP platform with Microsoft Teams and leave the configuration, as well as the management of the Teams environment, entirely up to their partners. Lightwire's new Teams Phone eBook is a great example of the way they give their partners a competitive edge. MSPs can add a ton of value for their clients through owning the design, implementation, training and ongoing support of Teams Phone, and Lightwire makes that easy by providing the voice network, documentation and support your team needs.
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As a Managed Service Provider, you know the Microsoft suite better than any telco ever will, and you know there's an opportunity to build profitable services around the Microsoft Teams ecosystem through adding PSTN access (calling capability).
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